FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
What types of lighting solutions does Lume Lights offer?
We provide a wide range of lighting solutions, including indoor, outdoor, decorative, architectural, and industrial lighting to suit various project needs.
Can you customize lighting solutions for specific projects?
Yes, we specialize in tailored lighting solutions designed to meet the unique requirements of your project. Contact us for a consultation.
How can I request a quote for my project?
You can request a quote by filling out the contact form on our website or reaching out to us directly. Include details about your project to help us serve you better.
What is the warranty period for Lume Lights products?
Our products come with warranties ranging from 2-5 years, depending on the item. Contact us or check product details for more specific information.
Where can I see your products in person?
Soon we will post our dealers locations.
What is your return and exchange policy?
We accept returns and exchanges on most products within 30 days of purchase, provided the items are in their original condition. Check our Return Policy page for details.
Do you ship internationally?
Yes! We provide international shipping options. Shipping rates and times may vary depending on the destination. You can view our shipping policies on the checkout page for more details.
How do I install my new light fixture?
Our lighting products come with a detailed installation guide. However, we recommend hiring a licensed electrician for installation to ensure safety and proper setup.
What materials are used in your designs?
We take pride in using only premium materials, from polished metals and hand-blown glass to eco-friendly finishes. Each product is designed with sustainability in mind, blending modern aesthetics with environmental responsibility.
What makes Lume Lights different from other lighting brands?
At Lume Lights, we merge cutting-edge design with meticulous craftsmanship, delivering lighting that enhances your lifestyle and reflects your personality. Our products are thoughtfully created to balance form and function, ensuring they not only look stunning but also perform exceptionally.
Are your lights energy efficient?
Yes! All our products are designed with LED energy-saving technology
What if my order arrives damaged?
We take great care in packing your order to ensure it arrives in perfect condition. However, if you experience any issues, please contact our customer service team within 48 hours for a quick resolution.
Do you offer trade or bulk discounts?
Yes, we offer special pricing for large orders and trade professionals. Please contact us directly to learn more.
Can I partner with Lume Lights for commercial or residential projects?
We welcome collaborations with architects, interior designers, contractors, and other businesses. If you're interested in a partnership or have a large-scale project, reach out to us, and we can discuss how we can work together to meet your specific lighting needs.